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Secrets to Creating a Disney-Like Culture & Empire in Any Business

With John Formica

sponsored by Good Guys Garage
John Formica

Session 1: 9am-11am

(Front Line Staff, Supervisors, Managers, Business Owners)

  • 1. The 5 Keys to Perform a Disney-like Customer Focused Culture in Your Organization or Business.
  • 2. Attract More Customers- Understand the Mind Set of Your Customers to Give them What they Really Want!
  • 3. Build Customer Loyalty For Life! - How to Emotionally Engage the Hearts and Minds of Your Customers to Love You.
  • 4. “It’s Show Time”- How to Develop a Disney “On-Stage” Five Star Customer Experience.
  • 5. Secrets to “WOW” Your Customers and Create Disney-like Raving Fans
  • 6. The Magic Experience Begins With Your People!
  • 7. Making Relationships and Connections More Memorable, Likable and Magical!

Session 2: 1pm-3pm

(Supervisors, Managers, Business Owners, Executives)

  • 1. Learn Disney Leadership Strategies to Create a "Whistle While You Work" Team Environment, Reduce Turnover, Be More Productive, Build Team Morale and Have Fun Every Day!
  • 2. How to Find, Interview, Hire and Keep Only the Best People and Never Have a Bad Hire Again
  • 3. Develop a Remarkable Customer Focused Team Culture to Gain Loyal and Committed Employees All Working Together.....And Much More!