top of page
Frequently asked questions
Planning your first visit or returning for another great show, our FAQ section is here to help you feel prepared and excited for your experience at The Midland Theatre.
Frequently asked questions
Box Office and Ticketing
Concert Policies and Procedures
Ticket Refunds and Exchanges
Other Common FAQ's
How do I buy tickets?
Tickets can be purchased online through our secure website 24 hours a day. You may also buy tickets from our Box Office, open Tuesday - Friday, 9:00 a.m. - 4:00 p.m.. For ticketing needs the day of a show, we open our Box Office 2 hours before show time.
The show I want to see is requesting a password when I try to buy. How do I get one?
We've announced this show but tickets aren't on sale to the general public yet. Here's how our ticket sales work:
Announcement - We reveal upcoming shows
Presale - Annual Fund Members get early access with a password
General Sale - Tickets become available to everyone
What is an Annual Fund Membership?
Our Annual Fund Membership provides early access to tickets and exclusive experiences. Learn more here: https://www.midlandtheatre.org/annual-fund-members
I'm not an Annual Fund Member - when can I buy tickets?
Check the scrolling marquee above the event for Presale and General Sale dates and times.
Need help?
Call our Box Office: 740-345-5483 Tuesday - Friday, 9:00 AM - 4:00 PM
How do I get my tickets?
When you purchase tickets, whether online or over-the-phone, you have the option to have those tickets mailed to you or left at Will Call.
If you ask to have your tickets mailed, they are typically mailed within 36 hours of your purchase. If you choose to pick up tickets at Will Call, you may visit us Tuesday – Friday, 9:00 a.m. – 4:00 p.m. or the day of the concert.
Do I need to buy a ticket for my child?
Children 3 and under are not required to have a ticket, as long as they remain on a lap throughout the program.
Why is there a ticket purchase limit?
This is in place to help deter ticket brokers from buying bulk tickets and overcharging our guests.
Do you sell gift certificates or gift cards?
Gift cards are available online and in person at our Box Office. They make a perfect gift for the live entertainment lover in your life!
To buy online, visit this link https://ci.ovationtix.com/37042/store/giftcard. You may also call The Midland Theatre Box Office at 740.345.5483.
Why are there ticketing fees at the Midland Theatre? Why are there ticketing fees?
When you purchase a ticket to The Midland Theatre, you're not just attending a show—you're supporting a treasured piece of history and the vibrant arts community. Here's how your ticket fees break down:
$4.00 Historic Preservation Fee – Helps us maintain and restore this beautiful landmark for generations to enjoy; applicable to all transactions
$5.50 Service Fee - Covers the processing costs for ticket purchases; applicable to all transactions
$2.00 Printed Ticket Fee - This covers the added cost of printing tickets and having them mailed or available for pick up; applicable to only printed ticket options.
How do we determine the date for a concert at Theater?
At Theater, we take a strategic and community-focused approach to scheduling concerts. The Midland Theatre carefully evaluates several factors to select the most suitable date for a concert.
These factors include artist availability, the theater's existing programming schedule, and key community events that might affect attendance. Additionally, we consider local school calendars, holidays, and cultural events to avoid conflicts and ensure maximum participation from our audience. Our goal is to select dates that not only align with the artists' tours and schedules but also enrich the lives of our community by offering accessible and enjoyable experiences.
We strive to balance artistic integrity with community engagement, ensuring that each concert complements our mission to provide diverse and enriching entertainment to our patrons.
Do you offer group discounts?
A group of 20 or more may purchase a maximum of 75 tickets per event at a 10% discounted rate (some shows may not be eligible).
I bought tickets from a third-party reseller. Can you help me get a refund?
Unfortunately, we cannot process refunds or exchanges for tickets purchased through third-party resellers, ticket brokers, or other outside sources. We can only honor tickets purchased directly through our box office or at midlandtheatre.org.
Ticket Scams
Watch out for ticket scams!
There are many online websites or "brokers" that will lead you to believe that they are an official website for ticket purchases for our events. BEWARE of those websites!
The Midland Theatre only uses OVATIONTIX for all ticket purchases - these links are on the MidlandThetre.org website. This includes, main stage events, rentals and so on. Tickets purchased from any individual, company or website other than through midlandtheatre.org are purchased at your own risk and may be fraudulent, counterfeit or invalid for admission to the performance.
The Midland Theatre assumes no responsibility for these tickets and cannot resolve any disputes involving their use. Always purchase tickets directly through The Midland Theatre.
Ticket Broker and Scalper Notice
The Midland Theatre does not knowingly sell to ticket brokers or resellers, and will cancel and refund purchases found to be suspect. Tickets found to be suspect post purchase will be canceled. Tickets may not be transferred to a second party without purchaser ID. Resale/attempted resale of a ticket at a price higher than face value is a violation of our terms and grounds for seizure/cancellation without refund. All hard tickets and e-tickets have the original face value of the ticket printed on them.
The Midland Theatre is frustrated by online scalpers who purchase tickets to popular concerts and then re-sell them to unwitting consumers at grossly inflated prices. In order to stop scalpers, The Midland Theatre scrutinizes all ticket orders and reserves the right to cancel, without notice, any purchase that we deem to be suspicious.
We are suspect of large ticket orders purchased outside of our location. If you have placed such an order that The Midland Theatre cancels, and you dispute our decision, you may call our Ticket Office at 740.345.5483.
Where can I find a seating chart?
Seating charts are located within each event. You are able to select your seats when booking. Those who are members of our Annual Fund are granted early access to events and seating. A general seating chart can be found here.
Why do I need to reset my password?
We've made some exciting upgrades behind the scenes to serve you better! As part of our new ticketing system, existing account holders will need to reset their password before logging in.
Just click "Forgot Password" on the login page and follow the prompts — it only takes a minute. Your ticket history and Annual Fund membership information will still be there waiting for you.
Thank you for your patience as we make these improvements! Questions? Call our box office at 740.345.5483.
What about buying tickets on sites like StubHub, Ticketmaster resale, or others?
We understand the temptation, especially when a show sells out.
Resist it. Third-party resellers aren't connected to our ticketing system, which means we can't verify, support, or troubleshoot tickets purchased through them. Many artist contracts also prohibit resale, so those tickets may not be valid at the door.
For tickets you can trust, stick with MidlandTheatre.org or call our Box Office at 740-345-5483 Tues-Fr 9:00 - 4:00.
May I gift or sell tickets I have already purchased?
Gifting tickets is always welcome. We love it when anyone wants to help spread the love of live entertainment with others and are honored you would consider an event at The Midland Theatre as a gift.
At times you may have tickets you are not able to use. We understand. However, reselling is strongly discouraged and, in many cases, prohibited by our artist agreements. Resold tickets, particularly those sold above face value, may not be valid and could be rejected at the door.
As a nonprofit committed to fair access for our community, we are not able to support or facilitate resale transactions through our Box Office or on our marketing and social channels.
My third-party tickets aren't working. Can the box office help?
Unfortunately, no. We're unable to verify, replace, or refund tickets purchased outside our system. We recommend contacting the reseller directly for support.
Why does The Midland have a policy on third-party resale?
Scammers and scalpers are an unfortunate reality of live entertainment, and we take both seriously. Many of our artist agreements prohibit resale, and our policy stands firmly behind those commitments.
Protecting our patrons and our artists isn't just good practice, it's part of how we honor the trust placed in the community.
The show I want is sold out. What are my options?
Check MidlandTheatre.org regularly, as additional seats are sometimes released closer to showtime. Follow us on our social channels - we will post there if tickets become available. Joining our email list is also the best way to hear about presales and added performances first.
What forms of payment do you accept?
We accept payment by American Express, Discover, MasterCard and Visa. You can also pay in cash at the box office. Sorry no checks.
bottom of page
